Fridge / Freezer is warmer - Electrolux French Refrigerator

Model: Electrolux EI28BS80KS.

I have set the fridge temperature to 4 degree celsius & freezer to -15 celsius for my normal use.

My top section (fridge) of refrigerator is getting warm and goes max upto 14 celcius. I initiated the defrost cycle by pressing (-) and (+) temperature buttons. After completing the defrost cycle, the fridge temperature came down to normal 4 degree celsius. But after about 2 hr time temp went up again to 10 degrees.

I also noticed that Freezer is also not that cold. Ice creams are soft. So looks like even it is showing -15 celsius, the freezer is not that cold.

Can you please help me to diagnose the problem.

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