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A1708 / EMC 3164 — Lanciato a giugno 2017, questo MacBook Pro entry-level conserva i tradizionali tasti funzione (invece della Touch Bar OLED.

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Freezes/locks after a few seconds if it tries to start up

Hi All,

I have a 2017 MacBook Pro (with function keys) with 8GB RAM and a 128gb ssd running High Sierra.

I began having issues with kernel panics when doing anything graphics intensive - The display would slow down and then lock and restart with a kernel panic. These became more frequent over the space of about a week. Then it happened again and it rarely starts up and if it does then after about 30 seconds it locks up with the mouse pointer unresponsive and the only option is it power it off.

Upon powering on most of the time it appears completely dead (black screen, caps lock doesn’t work, no chime etc.) however the touchpad is clickable demonstrating that there is power getting through to that.

Sometimes after leaving it powered off for hours or days (seems quite random) and possibly if the battery is completely flat so the usb-c charger is plugged in and powered on immediately it begins to start but then locks up again by the time you get to typing in your password.

I have tried to do a diagnostics check by pressing D on start up but it gets through about a third of it and freezes and has to be powered off.

Trying to start up in single user mode is not possible because it locks/.freezes before it has loaded.

I have tried resetting the SMC and PRAM VRAM reset several times and has made no difference.

As time goes on it appears to be refusing to even begin to start up less often but it is not completely dead because it does at least try sometimes!

The MacBook is about a week out of warranty so am not impressed if this is a hardware fault! Any help anyone can give to see if there is an easy fix for this or am I looking at a trip to the genius bar and a big repair bill?

Many thanks in advance….

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Run don’t walk !! To the nearest Apple Store to get your system fixed under warrenty Apple will often allow a few weeks grace. But you need to be sure you didn’t damage the system in anyway otherwise all bets are off.

From what you are stating you have a logic board failure and there is little you can do to fix this. It will require a new logic board. Also be aware any data you have on your drive now will be lost. If you have anything important I would try get the system to boot up under Target Disk Mode (pressing the T key when you restart the system) and then using a second Mac copy off your stuff.

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Hi Dan,

I figured this was the case and posted the question here trying to be optimistic that there was something I had perhaps overlooked!

I have already spoken to Apple and there is no few weeks grace from them. They have clearly told me that it is out of warranty and that if a repair is required then I will have to pay or claim from the retailer under the consumer rights law as the laptop not being fit for purpose. So that will be probably arguing with the retailer to foot the bill for the repair or replace it.

There is no damage to the laptop, I have always been very careful with it and there is not a single mark on it. There has not been liquids of any description within six feet of it ever! However if Apple come to this conclusion then I am insured for accidental damage.

When you say that the data will be lost it was my understanding that the SSD is removable in the 2017 function key model so could there be a chance that the data will be OK and the SSD can be transplanted?

Thanks

Graham

da

I would show at an Apple Store and press, They do give you a bit of leeway, someone was on a bad day to give you that line. Again, Run! Don't Walk!

You do need your original sales receipt if the date code on the system is too old if you bought it from a dealer, If the person you speak too at the Apple Store (real store not dealer) Be polite, but firm! If that person fails you ask to speak to the service manager then ask for the store manager then the district manager until you get the yes! You may need to bargain, cover the labor but have Apple cover the parts cost. If that still fails tell them you are going to open a complaint.

I wish you had pinged us at the first sign of failure.

The SSD is removable, but! You need another MacBook Pro Fn model to install it in as there is no external case that supports this version of SSD.

I wish the best for you!

da

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Graham sarà eternamente grato.
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