Touch Bar not responding to touch

Question

MacBook Pro 13" Touch Bar 2017

A1706/ EMC 3071 — Lanciato nel giugno 2017, questo MacBook Pro ha processori Kaby Lake fino a Core i7 da 3,5 GHz con Turbo Boost fino a 4.0 GHz.

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Johnny Barhouche @chanyb

Rep: 59

3

1

Postato: 10 apr 2019

Opzioni

Touch Bar not responding to touch

Hello,

So it all started with the butterfly keyboard issue. After it was successfully repaired, my touch bar was broken.

The issue is that it does not respond to touch. It is responding very well to to software change, and the lights are working perfectly well. basically the only thing not working is the touch (fingerprint working fine).

Another thing to note, is that i can’t find the “Touch Bar Agent” in the activity monitor (touchbarserver and control strip are there).

Of course i tried all the fixes that you can find from a google search and nothing worked.

Anyone can offer some insights on the problem? is it an easy fix? Maybe a cable not properly attached? can I avoid taking it to an apple store?

Thank you,

Johnny

Risposto! Visualizza la risposta Anch'io ho questo problema

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7 Commenti

Touch bar response to touch stopped working after screen replacement. I think the screen is not fully compatible with computer is there a way to fix it without replacing the screen?

macbook pro 13” touch bar a1706

17 gen 2020 da Hani Akil

Same modle, same problem. Did u figure out a way to fix it?

18 giu 2020 da Roy

How was your problem solved?

Please help I am greatly frustated

9 lug 2020 da Karmanya Dadhich

I did not fix it. I'm using the CAPS Lock as ESC and learned to do without it. I think the repair cost is just not worth it.

9 lug 2020 da Johnny Barhouche

I too am having the same problem, though I didn't do any such replacement. I bought my MBP new and everything has been working perfectly until the last couple weeks where the Touch Bar is exactly like yours, always changing, lighting up fine and responding to software switches, but not to touch. The fingerprint scanner also works fine for me. What is the solution?

1 ott 2020 da Brandon Ryan

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Soluzione Prescelta

Dan @danj

Rep: 479,2k

Self employed contract worker

35

329

971

Postato: 10 apr 2019

Opzioni

Did you damage the Touch Bar’s ribbon cable?

You may only need to restart the Touch Bar micro controller or it may require a new Touch Bar assembly.

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10 Commenti:

Hi @danj

Thanks for the reply. I’m not sure if the ribbon cable is damaged. The initial keyboard repair was done at a certified repair shop. But the bar is working fine except for the responsiveness to touch.

How to restart the micro controller? If you are referring to SMC/NVRAM then yes tried that.

Thanks

10 apr 2019 da Johnny Barhouche

Here's how to reset it: How to Manually Refresh Touch Bar on MacBook Pro

If the display is OK but not the touch then you likely have a defective sensor plate which is part of the assembly.

10 apr 2019 da Dan

Hmm so i need to replace the full touch bar assembly. Problem is that i can’t find a replacement part. I guess i’ll have to wait for it to be available.

Thanks for the help!

13 apr 2019 da Johnny Barhouche

@chanyb - Here's the needed part MacBook Pro 13" Retina (Late 2016-2017) Touch Bar Assembly

13 apr 2019 da Dan

I solved resetting the SMC

1 ott 2020 da Matteo Pennisi

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Touch bar response to touch stopped working after screen replacement. I think the screen is not fully compatible with computer is there a way to fix it without replacing the screen?

macbook pro 13” touch bar a1706 — Hani Akil
How was your problem solved?

Please help I am greatly frustated — Karmanya Dadhich
I did not fix it. I'm using the CAPS Lock as ESC and learned to do without it. I think the repair cost is just not worth it. — Johnny Barhouche
I too am having the same problem, though I didn't do any such replacement. I bought my MBP new and everything has been working perfectly until the last couple weeks where the Touch Bar is exactly like yours, always changing, lighting up fine and responding to software switches, but not to touch. The fingerprint scanner also works fine for me. What is the solution? — Brandon Ryan
Hi @danj

Thanks for the reply. I’m not sure if the ribbon cable is damaged. The initial keyboard repair was done at a certified repair shop. But the bar is working fine except for the responsiveness to touch.

How to restart the micro controller? If you are referring to SMC/NVRAM then yes tried that.

Thanks — Johnny Barhouche
Here's how to reset it: How to Manually Refresh Touch Bar on MacBook Pro

If the display is OK but not the touch then you likely have a defective sensor plate which is part of the assembly. — Dan
Hmm so i need to replace the full touch bar assembly. Problem is that i can’t find a replacement part. I guess i’ll have to wait for it to be available.

Thanks for the help! — Johnny Barhouche
@chanyb - Here's the needed part MacBook Pro 13" Retina (Late 2016-2017) Touch Bar Assembly — Dan

Lucas Bepoliam @lucasbepoliam Rep: 13 1 · Answer 1 · 2020-02-01T10:19:20-07:00

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Lucas Bepoliam @lucasbepoliam

Rep: 13

1

Postato: 1 feb 2020

Opzioni

The touch bar on my 2019 MacBook Pro 16 inch has stopped working twice and I have only had it for less than 14 days and I’ve used it for less than 24 hours total. I’m wondering if there is something wrong with them.

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4 Commenti:

I have had my Macbook Pro 16 inch repaired 4 times now in one month. They also changed everything from the interior. It took me one week for it to stop working again. Terrible computers. Worst ever.

6 feb 2020 da Robert Lindström

I have MBP 16 and I have the same problem after a week of usage... someone solved?

20 mar 2020 da Matteo Pennisi

How did you manage to make it work? I also got my computer frontpanale replaced at apple service center and once they gave my computer back, my touchbar is not working since then. Can someone help me here please.

20 ago 2019 da Rohit Bansal

If you just had it fixed I would bring it back as it will be fixed under the Apple service warranty!

It will be an expensive repair on its own.

20 ago 2019 da Dan

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MacBook Pro 13" Touch Bar 2017

Touch Bar not responding to touch

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