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LTE-enabled variant of the fifth generation of iPad, released in March 2017. Available with 32 and 128 GB storage options featuring a 9.7" Retina display and 64-bit A9 processor.

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iPad 5 LTE screen replaced, some features work others do not.

I had a customer bring her granddaughters iPad 5 LTE in for a screen replacement. When I took the screen off I noticed a screw was missing that holds the LCD in place. I called the customer back before I went any farther and asked if someone tried to replace the screen. The customer told me that they took it to another place and since then the home button was not working correctly. I told her that the reason I asked is because there was a screw missing and wanted her to know this before I went any farther. I continued to replace the screen and also noticed 2 of the screws that held the plate on that covers the connections were stripped and were just sitting in the holes. I went ahead and replaced the screen and had everything working just fine. The customer had it for about 3 weeks when her granddaughter dropped it again, cracking the screen. She brought it back and I replaced the screen again, however the difference is that I ordered the screen from a different place only because she also wanted a screen protector, and the place I normally order from did not have any in stock. So to save the customer money I ordered from the other place.

I replaced the screen and now the most of the touch works, I can touch any icon and it will open with the exceptions on the ones in the dock. Also when I try to type on it such as in notes or entering the wifi password it will not respond, none of the letters will type. I have tried to pressing with different amounts of amount of pressure yet it did not seem to make a difference. If I tried to just type random letters as in not making words just typing with 4 fingers such as “;pihidhihibibihbguibfaiusbfi” it might type 1 or 2 letters. I have changed several iPad screens and have never seen this issue. Could this be cause by a bad screen? Has anyone else seen this issue?

Thanks in advance.

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Sounds like a defective digitizer. I am assuming you don’t have another in stock. If that’s the case, you’ll need to order one. Without knowing who your suppliers are, I can only speculate about relative quality levels.

iFixit, MobileSentrix, InjuredGadgets are good suppliers (amongst the big boys) but I’m sure there are great “smaller” suppliers as well. The biggest issue with iDevice repairs is parts quality; it can drive you insane. Once you find a few good suppliers, you’ll save yourself a lot of headaches.

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I do not keep any parts on hand to help keep prices lower. I ended up ordering the screen from a supplier that I don't normally use, only because the one I use the most (MobileSentrix) did not have the screen protector in stock.

I also had another customer want me to fix her sons iPad Air, which is the same screen as the iPad 5. I ordered the part for the iPad air the next day, and just received it today. I changed the screen out on the iPad air and it had issues also Ghost Touch. I will be removing eTech from my list of suppliers. Looks like I will end up taking a small loss on these repairs as I will have to send the ones back to eTech and be stuck with a 15% restock fee and order the new ones from MobileSentrix. The loss will be worth it as these are returning customers and I will do what I have to, to try to keep the customers happy.

I also should note I have sent eTech a message about this issue with the first one, and they still have not got back with me on the issue.


eTech used to be one of the, if not "the" big boy several years ago but they went through tough times, went bankrupt (or something) and we're reborn. I have ordered from them in the past, mostly for small parts and had no issues. However, I am very selective about the main parts, like screens and digitizers.

I've had great success with the three I mention above and when things weren't perfect, they offered me tremendous support. For a part-time repair tech, such as yourself, getting good parts the first time will make the difference between you making money and you being a charity. Also, don't skimp on the price you charge because you are taking on all the risk associated with crap parts. For shops that order in the dozens or hundreds, a few bad parts here or there does not have the same financial impact. When you order as-needed, a defective part, even from the best supplier means you take a hit in the wallet. You need to take that into account when you set your pricing.


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