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Repair information for the HP 15-f010dx TouchSmart. First available on Amazon in 2014. Model number: J9M23UA.

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Suddenly quit connecting to my wireless internet

I have a hp touch screen model # 15-f010wm and I always leave it on my desk at home so it shouldn't have to be reconnected. The other day I go to do my homework and it isn't connected top my internet and I can't figure out why. I have reset my laptop from the recovery screen but still can't connect. My phone and other devices are still connected so I don't think it's my internet service. What do I do?

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Have you tried connecting it to a different wireless internet network? If so, try that and report back the results.

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So I just turned the hot spot on my phone and yes it connected to it. I have 2 xboxes at home along with my phone connected to my internet so I didn't think it was that.


@mdacey Try power cycling your modem/router:

1. Unplug your modem/router and count to 30

2. Plug the modem/router back in and wait 1 minute

3. Try connecting to your wireless network

Report back the results


Thank u... I wonder why it did that. It is connected now. Thank u so much


@mdacey No problem! Go ahead and mark this as the correct answer so we can get closer to 100% answered questions. Always happy to help.


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Michelle dacey sarà eternamente grato.
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