Paperwhite refuses to turn on, LED blinks 4 times.

Question

Kindle Paperwhite 2 (6th Gen)

The 2nd generation Kindle Paperwhite was released in late 2013. The device features a 6", 212 PPI screen, wireless capabilities, and boasts a 28-hour battery life.

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Abhijit Shylanath @htedum

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Postato: 1 ago 2018

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Paperwhite refuses to turn on, LED blinks 4 times.

Hi, my Kindle Paperwhite suddenly stopped turning on after a full charge.

I tried resetting it (long-press power for 10, 20, 40, even up to 80 seconds) but it doesn't work.

I tried removing the battery and leaving it overnight and re-inserting. Doesn't work.

Here's the weird thing - the battery seems fine (doesn't drain overnight at 3.8V), but when it's in the device it seems to be draining quickly. The kindle isn't charging it fully even though I've left it for nearly 2 days.

When I keep the power button pressed for around 10 seconds, this happens:

https://youtu.be/VoGxAfrIzug

But nothing after.

Rispondi a questa domanda Anch'io ho questo problema

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Same issue here. Tried bridging some contacts on the motherboard, no luck. Anyone solved the problem or tried something new?

2 nov 2023 da Damian Lepori

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Same issue here. Tried bridging some contacts on the motherboard, no luck. Anyone solved the problem or tried something new? — Damian Lepori

chloe @creamcat Rep: 13 1 · Answer 1 · 2019-03-12T11:06:29-07:00

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chloe @creamcat

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Postato: 12 mar 2019

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I’ve had this happen a few times sadly with my Paperwhite - randomly goes completely dead and gives the 4 flashing orange leds when the power button is pressed.

I have had success by simply switching the charging cable with another I had lying around. I don’t know why it works but it’s worked both times for me. I hope this will help someone else out.

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SABRINA Borovina @sabrinaborovina Rep: 13 1 · Answer 2 · 2022-07-02T16:49:35-07:00

SABRINA Borovina @sabrinaborovina

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Postato: 2 lug 2022

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I have the same issue, but I wondering if it is a problem with the new software that was downloaded. The night before it was fine and it had downloaded just prior to that? My gut tells me this could be the reason..like a glitch or something (probably so you have to purchase a new one)

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I think the same. It's not the battery on mine. It does the same with the orange light. I'll definitely NOT purchase another kindle reader. We have 3 others all purchased at the same time. I haven't checked them out yet to see if they are all inoperable.

7 set 2022 da Rhea 98

hi Rhea, did you solve it?

14 ott 2022 da novak.magdolna

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NavK @fioinf Rep: 1 · Answer 3 · 2018-09-22T22:04:00-07:00

NavK @fioinf

Rep: 1

Postato: 22 set 2018

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Hi!

Same problem here. I was reading my Kindle and went to make coffee and eat something. When I returned, it was in standby or so I thought. Since then, it’s doing exactly what is in the video you posted.

Did you have any luck?

P.S. It’s the model DP75SDI

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No luck, sorry! I gave up and bought a kobo. Are you the same person that commented about not having a multimeter? Which part of the world do you live in?

Long shot, but if you're in India I could ship you my old battery.

22 set 2018 da Abhijit Shylanath

Hi! Yes, I am the same person lol.

I'd be super grateful to you if you'd send your battery but I doubt if that would help because a guy commented on your video and said that it didn't work even when he replaced the battery. What do you think? Yes, I am from India. In Delhi.

23 set 2018 da NavK

Yeah so if it isn't charging or turning on while connected to the charger then it's probably the same problem I had, and a battery change won't help. :/

If you still want to try with my battery, let me know, but I suggest you maybe check with Amazon if your warranty is recently elapsed.

24 set 2018 da Abhijit Shylanath

Thanks again, mate. But In my anger I completely demolished it hahahaha. Like, shorting it out everywhere (not the battery but the board) :D

How is the kobo compared to Kindle?

26 set 2018 da NavK

Hahaha the joys of DIY. I had a Kobo before and I like it just because it's not a Kindle, ya know? I gifted it to my SO and it's still going strong.

I ordered a Kobo Aura off of Aliexpress and wasn't charged duty (although even with duty it's still cheaper than a Paperwhite).

So the Kobo is slightly slower than the paperwhite but I like the backlight more, and the fact that I can two-finger swipe to change intensity. Plus I can completely turn off the backlight with a dedicated button. The Kobo store is also more expensive than the kindle store but I just use Calibre to convert my existing buys. It's also unexpectedly nice to have a flush screen, feels easier to hold. Overall it's not a game-changer but I like having a rarer brand. Buy whatever is cheapest.

If you want to talk more or want the AliEx link hit me up on twitter @ my same username here.

26 set 2018 da Abhijit Shylanath

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Jonas @jomod Rep: 1 · Answer 4 · 2018-12-09T08:18:31-07:00

Jonas @jomod

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Postato: 9 dic 2018

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I have the same issue.

I took the Kindle appart and desoldered the shields and I think it is a short in the processor (MCIMX6L8DVN10AB)

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Hey Jonas, did that fix the issue? Which one of the shields houses the processor? I can see 4; guessing it's either #1 or #2?

1 mar 2019 da Abhijit Shylanath

I mean in this image: https://d3nevzfk7ii3be.cloudfront.net/ig...

1 mar 2019 da Abhijit Shylanath

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Gautam Sinha @gautamsinh88939 Rep: 1 · Answer 5 · 2021-07-08T07:02:27-07:00

Gautam Sinha @gautamsinh88939

Rep: 1

Postato: 8 lug 2021

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I have Kindle Paperwhite 7th Gen running for last 5.5 yrs. And I had exactly the same problem as shown in the youtube video posted.

I opened the kindle, knowing ultimately I may have to throw it. When nothing worked after spending hours I tried a weird thing - took a small piece of metal and touched across the inside housings etc. suddenly all lights switched on and it started to reboot. It worked for me, and may work for some other as well - so I thought to post. By no means it is a professional advice.

I do not the know the reason why this happened but I got it fixed a weird way.

I would suggest to not let your kindle drain completely - atleast this is what happened for my device so I guess not letting it drain completely will keep it safe for longer.

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Where did you touch? Do you have any pic (or can you mark the area in a random picture of the kindle's insides?) I'm having this kind of problem (even with a new battery that has even larger charge capacity) and I'm seriously considering trying what you just said.

4 ott 2021 da Lucas Pereira

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Khương Anh Kiệt @khuonganhkiet Rep: 1 · Answer 6 · 2022-02-09T02:31:54-07:00

Khương Anh Kiệt @khuonganhkiet

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Postato: 9 feb 2022

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uhm so well, this is for you guys who still searching for the answer. I tried all the ways to fix like change the battery, use the adb command, hit the power button as hard as I can. Then, I plug the cable, in the right of the number 2 shields house of processer, find the CR500 area and hit all of that three-point by metal for seconds. The kindle will light up and show the battery-warn icon. Keep it for a while (I don’t know but I did that), then unplug, press the button and keep it till the kindle start. Goodluck guys.

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