Error 4013 during restore
So these people brought me an iPhone 7 Plus to replace the screen on, due to it being shattered. The son attempted to fix it first and ended up cutting the cables in the new screen, so I ordered them another one.
The repair process went fine, I turned it on and went through the setup, but there was an iCloud. They said that was no big deal and they'd get the information and set it up themselves. About an hour or so later, I got a text saying the phone was stuck in a bootloop. I told them to do a reset on it (Power button + Vol Down button) and then connect it to iTunes and restore it.
About a month went by and I got another text from them saying that iTunes never recognized it and they'd just been using her old iPhone 6 while trying to get help from Apple. They asked if I could try figuring it out, so I agreed.
I couldn't get itunes to recognize on either of my computers either. iTunes on my PC running Windows 7 won't even launch iTunes anymore. My laptop had Windows 10 on it and it wouldn't download any of the drivers for the phone. I finally decided to downgrade my laptop to Windows 7 and iTunes then FINALLY recognized it.
I got the update downloaded and started restoring it. I got to the set up and (yet again) asked for the iCloud information, so I sent her a text about it and then disconnected the iPhone 7 to try restoring an iPhone 6 I had. Well the iPhone 7 then went BACK into the bootloop. She sent me the iCloud information, but now every time I try to restore it, it "extracts the software", reboots the phone (I hear the first disconnect sound when the phone restarts, then another disconnect sound after the bootscreen, but before the progress bar) and then I get the 4013 error.
Why is it that at 3:00, It (seemingly) restored just fine, but at 4 (and for the past 2 hours), I can't get passed the 4013 error? Anyone have any ideas on this? I know 4013 is a pretty broad error that encompasses many things and that the bootloop can be caused by multiple things. Is there a way to narrow it down?
I usually focus on hardware and am not too prevy on software...at least not when it comes to Apple. Thanks in advance.
Questa è una buona domanda?