I can’t offer any tangible solution for your broken screen since myself is in the process of fixing it. However I urge everyone to log a ticket on Apple support site so that they are aware of it. Until enough people report the same problem, they will not open a quality program for it and they will not repair for free. Once a quality program is created for this specific issue, we can even get refunded for the repair cost we put in.
I’m sorry to see more cases spreading globally, The Apple Store’s again continued to ask its customer to pay for the repair even though it is very obvious that it is a defective component.
Long story short, I too talked to a senior staff from the support team but got no help. I continued to reach out to customer relation, after an hour long heated discussion, she finally agreed to repair my display for free. Yet, the Apple Store did not agree to the decision, I had to pick up my system from the Apple Store and declined the repair first. The Apple customer relation then ordered me a repair box to ship my laptop in for depot repair. The depot repair was known to be a cheaper way for fixing device issue.
After that, my problem was fixed within 3 days and shipped right back to me with no charge on my side! I am happy with the result but it is sad to see Apple continue to treat it’s customers badly especially in situation as this.
Given many similar cases spreading globally, I’m sure it is a defective product issue but Apples refusal to look into it and continues to ask victims to pay for the expensive repair is just not right.
It might take another class of action to put this issue into a quality program.
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