Salta al contenuto principale

Released in March 2017, the G6 is LG's flagship phone running Android 7.0. This device is available across all major wireless carriers. Physical repair of this device may eliminate water resistance and cause the device to be vulnerable to water damage.

43 Domande Visualizza tutte

Broken sim card tray stuck in G6

Hello,

I have recently somehow broke my sim card tray and part of the tray and remained stuck inside the phone as the rest of the tray came out. I can manage to move part of the frame with the sim card key, but what's holding the piece inside the slot is the very end. It sort of wraps in an L shape if you can picture that. I really do not want to risk disassembling my phone, as I am paranoid I will damage something. The sim card AND the microSD can no longer be read. Im guessing it's due to this piece being stuck.

Thanks,

Peter

Risposto! View the answer Anch'io ho questo problema

Questa è una buona domanda?

Punteggio 3

Commenti:

Hi this just happened to me today Feb 9 2018. I did a search on Amazon and SIM trays for the LG G6 are $10 USD. I bought two! I think the tray is a poor design. I was able to extract the broken piece by gently rocking it. However my SIM cannot be read. If the replacement tray fixes the problem I will post in 2 days.

da

Had the same problem however after replacing the sim tray, my sd card does not want to read. Keeps saying that the sd card is corrupt

da

Well it is going to cost you, it will have to go to LG's contracted (not LG) repair place. They have a sweet deal with LG they get your LG cell phone and keep it until you pay to get it back, repaired at a big cost or not repaired if you like to pay for nothing. This is LG's problem not ours, this will happen to all of these cheap LG cell phones and they know this and will not fix the problem.

da

I had the same issue. It is so widespread I cant believe the thieves refuse to fix it under warranty. I have used smartphones since the days of Windows Mobile on HTC's earliest devices like the TyTN and I have never seen such a rubbish build. The front facing camera was pants too. They asked me to pay £190 to fix it and I refused

I have sued LG to court here in the UK and the hearing is in February 2019. I will lose more in a days wages to attend the court date than they are asking for but its a matter of principle. I hate the big boys getting one over us minions.

da

I just experienced the same thing and it was the 2nd time! I lost all my daughters photos from her graduation and her very first movie date! I am beyond disgusted with this and the fact that it's so common and they refuse to take accountability is disappointing. I will not be buying another LG after this experience.

da

Mostra altri 16 commenti

Aggiungi un commento

Batterie per PC portatili

Una soluzione semplice per un grande aumento di potenza.

Acquista ora

Batterie per PC portatili

Una soluzione semplice per un grande aumento di potenza.

Acquista ora

21 Risposte

Soluzione Prescelta

Hi Good News! My phone is fixed.

It was just the SIM tray. Get replacements here:

http://a.co/b5pmInj

Questa risposta è stata utile?

Punteggio 2

Commenti:

Did you remove the broken piece that was stuck inside. Or just put the new tray in?

da

Ok, so after removing the stuck piece inside do we still need a new sim tray?

I have one with the very same proble, a small L shaped piece got stuck inside, i managed to remove it but after reinserting my sim card with the remaining big piece of sim tray it will only say "No sim card/searching"

At first i was pretty sure i damaged the Sim card reader but after your commend i'm thinking that maybe the sim tray needs to be fully inserted/ detected in order for it to properly read the sim card.

I will update as i get the new sim tray replacement.

da

ok, replacing the sim tray works. If the sim tray doesn't touch the bottom of the reader it will refuse to read the sim card, maybe because of water resistance $@$*.

But just replace the sim tray and it will work, unless you actually bend the sim card reader pins.

da

Good luck, you will need to send it in for repair, over $200.00 by the time it is back in your hands do to a cheap sim card tray. Your phone will not see the SD card if you tray and put a new sim card tray in place. I personally will never purchase any LG products again as they sucked me into thinking they would fix this for me and then held my phone until I payed them. So good luck and buy a real Cell phone from any other maker next time and the same with any other product that LG may be making as well.

da

Aggiungi un commento

Mine broke, I know it's the last LG phone I will ever have. Just fired up the Apple so back to Apple

Questa risposta è stata utile?

Punteggio 1

Commenti:

Salve a tutti .Mi anno regalato un lg g6 x il mio compleanno e subito ho avuto problemi il telefono ancora in garanzia non mi faceva fare l'accaunt di Google , lo porto in assistenza e mi danno la colpa a me chiedendomi 230+iva perchè era partita la scheda madre .Mi sono rivolto ad un cerntro gestisti da cinesi e con 20 € mi risolvono il problema .Volevo mettere una una card da 32 giga e mi si rotta dentro ............che schifo un telefono che costa circa 400 € mettere un porta sim in plastica ........e una vergogna ...Mai mai + lg

da

You are correct never ever purchase any LG products, very poor quality

da

Aggiungi un commento

Block Image

I managed to take out the piece with a hair pin that I shortened, using the straight piece. Good luck with y'all.,.I am moving back to iPhone.

Questa risposta è stata utile?

Punteggio 1
Aggiungi un commento

I had the exact same issue: sim tray was stuck while ejecting. When finally ejected, the microSD corner was broken off and lodged inside of the phone. LG 2nd Year Promise refused to honor the warranty. This is clearly a design flaw, otherwise it would be impossible for so many phones to have their sim tray broken at the exact same place. I will organize a class action lawsuit if LG does not acknowledge this is a product quality problem and fix it for the users for free.

Block Image

Questa risposta è stata utile?

Punteggio 1

Commenti:

I have contacted law firms specializing in class action lawsuits. Will keep everyone updated.

da

Please keep in touch as I am very unsatisfied with this design flaw. socialthumper@yahoo.com

da

Just having the exact same issue. The phone is not even 1year old and this happens. The SIM tray broken and stuck in phone. They are not honouring this 2year warranty . Very disappointed. Brought it back to store and the guy tried to take it out with an exactoknife. Can you believe it. This insurance protector is a real joke. Its upsetting .. this is our company phone and no one can help you but ask for more money ... why purchase this extra warranty ? This is not right. If it's a known problem with this SIM card tray they should be fixing it.

da

Aggiungi un commento

So many people with broken sim trays, should be a class action.

they blamed me for the damage and charged for mainboard replacement

Questa risposta è stata utile?

Punteggio 0

Commenti:

I just broke mine too... I

but now my LG G6 SIM is not being recognized... Where did you get it fixed?

I think this is xause for some action. That sim trey is too flimsy for a $400 phone!

da

I had the same issue. It is so widespread I cant believe the thieves refuse to fix it under warranty. I have used smartphones since the days of Windows Mobile on HTC's earliest devices like the TyTN and I have never seen such a rubbish build. The front facing camera was pants too. They asked me to pay £190 to fix it and I refused

I have sued LG to court here in the UK and the hearing is in February 2019. I will lose more in a days wages to attend the court date than they are asking for but its a matter of principle. I hate the big boys getting one over us minions.

da

Do you have an update on the court case? I would like to know the outcome before taking any action against my provider /lg

da

Aggiungi un commento

TURN OFF YOUR PHONE

1. Get a metal file ( leatherman or swiss army knife)

2. Get a pair of nail clippers

3. Extend the file on the nail clippers. Yeah the file with the weird yet amazing under the nail cleaner bit

4. With the "metal file" create a sharp tip on the curved end of the "nail clipper file". It doesn't need to be a weapon just enough so you can slide the "nail clipper file" into the sim/sd card slot and hook/grab the broken piece of plastic

5. MAKE SURE you grab the broken plastic in the sim/sd card slot NOT the tiny super small connection pins

6. Use the sharpened "nail clipper file" to remove the broken plastic bit

Questa risposta è stata utile?

Punteggio 0

Commenti:

LG fixed my broken SIM / SD slot. Some pins were broken (I have NO CLUE how that would have happened

da

Aggiungi un commento

If the pins get broken and the sim card or memory card stop reading, it means the sim card reader will need replacing. It is a microsoldering job, theres a few videos of how it is done on youtube. Worst case scenario it is repairable!! :)

Questa risposta è stata utile?

Punteggio 0
Aggiungi un commento

Just sent mine back to lg same issue, they claim its my fault and want to charge 200 cdn to fix. Should I go ahead or do it myself.

Questa risposta è stata utile?

Punteggio 0
Aggiungi un commento

Same happened to me. What I did was took a strip of my college card and wetted its short edge with glue. Passed it into the slot and the broken piece stuck to it. I pulled it back gently and it was totally fine. It worked!

Questa risposta è stata utile?

Punteggio 0
Aggiungi un commento

i’ve just popped mine out with a very sharp tool, try with something really thin and sharp like a syringe needle.

Questa risposta è stata utile?

Punteggio 0
Aggiungi un commento

I had the same issue. It is so widespread I cant believe the thieves refuse to fix it under warranty. I have used smartphones since the days of Windows Mobile on HTC's earliest devices like the TyTN and I have never seen such a rubbish build. The front facing camera was pants too. They asked me to pay £190 to fix it and I refused

I have sued LG to court here in the UK and the hearing is in February 2019. I will lose more in a days wages to attend the court date than they are asking for but its a matter of principle. I hate the big boys getting one over us minions.

Questa risposta è stata utile?

Punteggio 0
Aggiungi un commento

Wow, I just can't get over the amount of people that this happened to.

Just as an FYI and a follow-up to my original broken SIM card case:

After repairing the tray (under warranty) my ip68 rating was compromised by the repair leaving me with 4 times that the phone needed to be sent pack due to water damage (yes. now, every time i get my phone back from LG i go swimming with it and it just goes blank the momnet it submerges)

Ill keep updating but management doesnt want to admit fault but they insist they will repair it every time.

Questa risposta è stata utile?

Punteggio 0
Aggiungi un commento

It just happened to me. The sim tray was broken and it left the L-shape broken piece inside the phone. I used a sharp pin to carefully pry the broken piece out. Then I ordered a replacement sim tray from eBay and it fits perfectly. Though I have not try if its still water tight. But everything else seems to be working.

It looks the LG G6 sim tray is a poor design and it breaks way too easily.

Questa risposta è stata utile?

Punteggio 0
Aggiungi un commento

This just happened to me, I tried to get the L shaped pice out with the sim tool but it failed, any ideas would be great

Questa risposta è stata utile?

Punteggio 0

Commenti:

sorry, I tried to get the small L piece from the broken trey out and it ended up just bending the pins (which are connected to the motherboard).

I was fortunate enough to get LG to fix it because it was within 90 days of purchase. But after they returned it the waterproofing seal was a gonner (as expected).

P.S. the LG G7 is a cheap(ish) and SOLID alternative <$350 NEW- its all the G6 is but with the Iphone notch, RAM, faceID, Wireless charging, super bright, wide angle cam...

da

Aggiungi un commento

I don't think there's anything that can help.

I have taken a out a blanket ban on anything LG.

I won't even buy their whitegoods. They snub their nose saying it was misuse. How TF is ejecting a sim tray to find it broken misuse. The tray is poorly engineered if it breaks inside the phone.

I will never buy LG again and I dissuade anyone I speak with from purchasing their products… NoNo matter how cheap they sell them

Questa risposta è stata utile?

Punteggio 0
Aggiungi un commento

Hola.

Yo he tenido el mismo problema. Y cometí un error de novato, ya que soy técnico en una tienda de telefonía, e intenté sacar el pedazo que quedo dentro un poco a la fuerza. Claro así estropeas los pines de contacto. Menos mal que lo pude abrir para enderezar los pines de la MicroSD y 2ª SIM y parece que con un nuevo portasim va bien.

Pero si que es verdad que es un fallo de diseño muy grande ya que a todos imagino que se nos a roto por el mismo sitio y dentro del terminal. Claro LG al mandarlo a garantía se lava las manos diciendo que el portasim lo ha roto el usuario. Cosa totalmente falsa ya que se rompe en su interior al intentar expulsarlo.

Es una vergüenza. Y después de otros tantos fallos, dos veces ha pasado ya por garantía por fallo de pantalla y flex de carga, o carencias de este terminal tengo claro que será el último de esta marca que compre.

Espero no tener que sacar nunca más la SIM o la Micro SD ya que me temo que volverá a pasar lo mismo tarde o temprano.

¡ADIÓS LG!

GOOGLE TRANSLATE:

Hi.

I had the same problem. And I made a rookie mistake, since I'm a technician in a telephone shop, and I tried to take out the piece that was inside a bit by force. Of course, you damage the contact pins. Luckily I could open to straighten the pins of the MicroSD and 2nd SIM and it seems that with a new portasim goes well.

But it is true that it is a very big design flaw since we all imagine that we were broken by the same place and inside the terminal. If you send it to LG guarantee they washes his hands saying that the portasim has been broken by the user. Totally false thing because it breaks inside when trying to eject it.

It is a shame. And after many other failures, two times on warranty for screen problems and charge flex, or shortcomings of this terminal I am clear that it will be the last of this brand I buy.

I hope I do not have to remove the SIM or the Micro SD anymore because I am afraid that the same thing will happen again sooner or later.

GOODBYE LG!

Block Image

Questa risposta è stata utile?

Punteggio 0
Aggiungi un commento

i had an exactly the same problem and the lg support says it’s GBP 199 to fix it as the physical damage is out of warranty. it’s absurd and i’ll take it to a local phoneshop.

Questa risposta è stata utile?

Punteggio 0

Commenti:

Same thing happened to me. They only charging me £40

da

Aggiungi un commento

I got the same problem. The piece is forever stuck inside and I guess I may need to repair it at a technician and bear the costs . Very bad design.

Questa risposta è stata utile?

Punteggio 0
Aggiungi un commento

I'll never buy an lg phone again.. Never ever even if it means to stay without a smartphone for the rest if my life

Questa risposta è stata utile?

Punteggio 0
Aggiungi un commento

Hi fellas,

just got the same problem due to a smartphone fall. The sim card tray broke and the L piece like mentioned got stuck inside.

Pulled it out with a sewing needle and hope nothing more is damaged…

Unfortunately it's hard to get the sim tray here in New Zealand.

Good luck and I'll keep posting.

Questa risposta è stata utile?

Punteggio 0
Aggiungi un commento

Ihave the sme problem twice. My lg g6 is still under warranty. The first time I payed 60$ to LG for replacing the sim tray.

Now it happened again and they want from me to pay for raplacingthe tray.

i have also a lg v10 and they replaced me the mother board because the pone stucked without any charge.

I am very dissapointed and angry on lg and i’ll never buy an lg phone

Questa risposta è stata utile?

Punteggio 0
Aggiungi un commento

Aggiungi la tua risposta

P.TSO sarà eternamente grato.
Visualizza Statistiche:

Ultime 24 Ore: 43

Ultimi 7 Giorni: 308

Ultimi 30 Giorni: 1,558

Tutti i Tempi: 23,117