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Phone gets switched off and is not charging

I have HTC desire 626 and it charges only after switching off. It also gets switched off randomly. Please suggest quickly.

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2 Commenti:

how long have you had this phone? if it is old could you check if the battery has bloated?

da

no, it has been only 3 months. I have tried soft reset also many times. but it is still not working. And now it is not charging even after switch off.

da

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