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Repair and additional information for the GE Profile Refrigerator PFE28RSH, a bottom-mounted freezer refrigerator with French Door access, introduced in 2014, and equipped with an automatic ice maker. This page covers information for model numbers matching the pattern PFE28RSH****.

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No water, interior lights, and cooling on GE PFE28RSHESS refrigerator

I have a GE PFE28RSHESS refrigerator. A few days ago I opened up the refrigerator doors and noticed that the interior lights were not coming on. A small green light on the vegetable tray does come on. Thought maybe it was a stuck door sensor but that didn't seem to be the case.

I also noticed that water was not coming out of the dispenser. The touch screen still worked and I could access all the buttons/settings through the touch screen but the water wouldn't work. The icemaker still deliverered ice (although I doubt it was making more ice).

The first thing I did was power the refrigerator off and on. That caused everything to start working again (lights + water). However that didn't last very long and eventually went back to the no lights/water/cooling. I've since cycled the refrigerator every time it gets in to this state (which is daily now) but obviously that's not a long term solution.

Any ideas?

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Someone Else - I'd check all the door switches. One could be sticking, acting as if the door is still open after you've shut it. you have 3, top left and right of fresh food section, top right of freezer. Simply push the switch and see if it works-the fresh food section has 2 switches-you'll have to push both switches at the same time to see if the lights go off. I'd suggest turning the "door alarm" on. You can do that on the display. You'll hear a signal when the door is open

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Hi Loretta,

Thanks for those suggestions. I've turned on the door alarm but haven't heard it go off. Last weekend I took the bottom access panel off from the back of the refrigerator. The fan seemed to be working fine but there was a layer of dust on it so I cleaned that off. On the coils that went under the fan there was some water that I dried up using a paper towel. Since that time (it's been 3 days), the problem hasn't repeated itself. Not sure if I'm just lucky or if I've bought myself some time.

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Someone Else - We will just have to wait and see what happens. These appliances have a mind of their own sometimes. I like to blame it on gremlins. lol The coils do need to be cleaned at least once a year, more often if you have indoor pets. Always unplug it before cleaning the coils. A vacuum is good at removing the dust. At Walmart I found this perfect tool to clean the coils. Made by MrClean its a long narrow brush for under $5 that is excellent for cleaning the coils on the refrigerator as well as getting the lint out of a clothes dryer. Pull out the lint screen and brush out all the lint in the housing thats accumulated. Unplug the dryer before cleaning!


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Even though this board seems to offer more spam than anything else, I'd figure I would come back and provide the real solution to the problem I described.

Search the interweb for GE Appliances Service Bulletin REF05-15. There is a fresh food evaporator fan that needs to be replaced and a software update that needs to be applied.

Here are the symptoms from the bulletin:

Fresh Food Evaporator Fan Contributing to Warm Temperatures

Possible Symptoms:

•Fresh food temperatures warm overall

•Fresh food temperatures warm in the top of the compartment and freezing at the bottom

•Fresh food temperature intermittently warm, then cools normally

•Excessive fresh food fan sounds from the fan surging while attempting to reach normal operating speed

•No display on the UI (User Interface)

•Interior LED lighting inoperative

•Compressor not running

•Complete shutdown of refrigerator

•Possible 106, 107 or 108 error code displayed in Service Diagnostics (see Page 2)

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Someone Else sarà eternamente grato.
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