Released in 2013 Model number: ONETOUCH 7024W FCC ID: RAD386

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Home and other keys not working

My keys are not working and some functions like my settings menu is also not working

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Have you tried doing a factory reset? This will erase your data unless it's backed up, but it should fix your problem. To do that,

1. Back up all data on the internal memory.

2. Turn off the device.

3. Press and hold the Volume up and Power keys at the same. When the Alcatel startup screen appears, release the Power key. When the Android system recovery screen appears, release the Volume up key.

4. Use the Volume up/down key to select 'Wipe data/factory reset'. Press the Power key to confirm.

5. Press the Volume down key to select 'Yes -- delete all user data'.

6. Press the Power key to confirm.

7. Press the Power key to select 'Reboot system now'.

The phone will reset.

Source: T-Mobile

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How do you do that?


Already i am trying this comment but not use please how to soultion


Myself and dozens of others discovered it was pressure applied to the phone/tablet by the case. We removed the case and functions returned for every device. I know, i found it hard to believe but it worked every time.


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Same problem with my Alcatel Pixie 4, did a factory reset but still the bottom buttons wont work!

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I have the same thing! If you can buy a new phone and keep this one (if you want to)


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This worked for all who tried it. Remove the protective case. It's applied pressure that causes the problem. Functions returned

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Cyanide Pain sarà eternamente grato.
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