Just a warning to everyone with a chip in their bezel -
I sent my Mac in because the battery needed servicing and issues with the keyboard keys (both are issues covered by AppleCare).
However, Apple refused to fix those issues because I had a chip in the bezel panel (triangular about ⅛” wide by ⅛” tall). If I let them fix this cosmetic issue at my expense, they would cover the original issues under AppleCare. If it had been $100 for the fix I would have probably done it, maybe at $150, but they wanted $494! Yes, almost $500 for the bezel.
They didn't care that it was a cosmetic issue that I didn’t care about. The three reps I talked to said the service department fixes everything or nothing, and a cracked bezel is 100% user abuse and never covered under AppleCare.
The reason it’s $494 that they don’t have just this panel in their parts inventory. This panel is part of the display assembly, so Apple’s service department will have to replace the whole display on my laptop (their service center won’t replace a single part, just assembly of parts, so the whole screen is one part.
The Apple rep assured me that if I fixed the bezel and then sent it back, they would cover my other issues under AppleCare (Fingers crossed they didn’t lie when I ship it back next week).
I removed mine with tweezers and a good mini-vacuum to suck up the tiny pieces of glass (while it looks like a sticker, it’s more like one of those thin glass screen protectors) It took 20 minutes. The replacement panel should be here in a few days.
If I had known it was an issue, I would have placed one of my kid’s stickers over the chip so the service department wouldn’t see it.
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That take apart is not for the touch bar machine.
Published on May 15, 2017
How to repair Macbook Pro Retina Touch Bar/ Without Touch A1706, A1707, A1708 by 365laptop repair:
da mayer
@theelitepro_gd stop posting your guesses. If you don't know an answer or don't research it out, don't post it. Continuing to do so will get you banned from the site as I don't want to have to keep cleaning up after you.
da mayer
I would start by taking a good look on the side of the new component that needs to be somehow attached to the MacBook, and I would choose my course of action depending on whether there are any clips or whether there is just a flat surface. Flat surface means the old one is somehow glued in place, so I'd need some new glue and a way to get the old one off w/o damaging the screen. Clips would mean extra work and I'd probably try a wrong method and get the screen all scratched up; I would end up getting really !#^&@@. EDIT: how is that a swear word?
da Alex Niculescu
@theelitepro_gd @mayer I found there is some way to remove it, without remove whole screen, u have to find a really sharp tweezers or knife to remove that part, the part will arrive in 2 days, i will take a video tell u how to fix this
da n0vem
Where did you get the part
da Omar
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