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Device and repair guides for the 2016 Samsung Galaxy J5 Prime smartphone, model number SM-G570Y or G570.

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I plug in my earphones and my phone freezes

i plug in my phone and my phone restarts continuesly

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I have the same issue


Troubleshoot by plugging earbuds into another device such as a phone or tablet. Wait a minute. If that device restarts, it's the buds, not the device.

If it's the device,...see further thread answers below from other users.


We got issue, yes its freezes i thought crashed phone


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My exact problem, also. But, I found out it's the earbuds, not the tablet. I have a samsung tablet A. I even tried them on my phone and got the same issue (constant restarting and freezing until I unplugged them).

New 5$ earbuds, problem solved.

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I have the exact, same issues because my phone is 6 years old. It's the Samsung Galaxy A7, I think it's the problem with my phone. If I plug my earphones into another smart device it won't freeze for it. But if I plug it into mine, My screen will be blacked and it will Restart my device. And if I tried to watch a Youtube, plugged with the earphones my phone will not respond but if I unplug my earphones, Youtube will pop up. Is there a way to fix it?


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this is the problem with the headphones 50% times . bit try disabling ok Google detection on wired headphones . and try resetting your device, if that doesn't work its a hardware problem fix it on Samsung warranty if u have or go to a shop ( try installing a genuine headphone jack for the original hardware) and try installing the latest version of android . a custom rom can also cause this problem but in my opinion the headphone is the problem try using a split headphone connection

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