Why is my touchpad not working - locks my Surface Pro 3

Question

Microsoft Surface Pro 3

Third generation Surface Pro tablet, released June 20, 2014.

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Emma Woodwark @randomtruth

Rep: 25

1

Postato: 10 mar 2017

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Why is my touchpad not working - locks my Surface Pro 3

Hi there,

Every time I touch my touchpad (which usually acts as a mouse) on my Surface Pro 3, my screen turns off. It doesn't shut down the whole tablet, it basically just locks it. The mouse icon might move slightly with my finger, but after about a second my screen goes black. I can touch a key on the keyboard to turn the screen back on, and log back in, but if I use my touchpad again the same error happens. So my keys work fine, but my touchpad does not.

I tried to toubleshoot this and held the Power and Up volume buttons for 10 seconds, when I saw a factory re-set type of screen the touchpad worked fine, so I know that it does still work.

Can anyone help me with this? I know I can just touch the screen instead of the pad, but I'm so used to using the touchpad, I'd love to be able to use it again!

Thanks!

Rispondi a questa domanda Anch'io ho questo problema

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I'm having this same issue! If I use my usb mouse i'm fine but if i start using the keyboard's mouse pad the screen goes black like you. Same thing! Have you found a solution?

29 lug 2017 da David Ciporkin

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I'm having this same issue! If I use my usb mouse i'm fine but if i start using the keyboard's mouse pad the screen goes black like you. Same thing! Have you found a solution? — David Ciporkin

Howard Brindle @howardb Rep: 61 1 1 · Answer 1 · 2017-04-17T11:13:20-07:00

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Howard Brindle @howardb

Rep: 61

1

Postato: 17 apr 2017

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I had this too. Was about to throw the thing away. But unbelievably after a month of pain a simple hard reset sorted it. Just hold down the power button for at least 10 seconds till the machine does a hard reset and keyboard should be fine again.

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2 Commenti:

Excellent, worked right away

14 gen 2020 da Ahmed

Howard, you are wonderful. I found lots of complicated answers and yours was simple so I tried it first. And it worked. By the way, my Surface Pro 3 is 9 years old and thanks to you I do not have to buy a new Surface Pro today. Cherin

20 mag 2023 da cherin

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Jason Lee @jleex2 Rep: 37 1 · Answer 2 · 2017-04-16T18:01:24-07:00

Jason Lee @jleex2

Rep: 37

1

Postato: 16 apr 2017

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I had the same EXACT problem and seem to have fixed it by updating to the latest Windows updates. To manually do this go to Settings>Update and Recovery and then on the Windows update page click "Check now" to check for the latest updates. Once it finds some, click "Install". Once it's finished, reboot the surface pro and it should work.

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This has happened 3 times to me now. Have to attach the keyboard and after doing the MS update, the problem cleared up. Thank goodness.

17 feb 2018 da Angel A

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David Ciporkin @davidciporkin Rep: 13 1 · Answer 3 · 2017-07-29T09:46:36-07:00

David Ciporkin @davidciporkin

Rep: 13

1

Postato: 29 lug 2017

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OK, I just did the latest Windows update and that fixed my problem too. Whew! I love this little thing!

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Emma Woodwark @randomtruth Rep: 25 1 1 · Answer 4 · 2017-04-23T10:00:24-07:00

Emma Woodwark @randomtruth

Rep: 25

1

Postato: 23 apr 2017

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Thanks for your responses.... I actually managed to fix the problem completely by cleaning the connectors between the screen and the keyboard with an alcohol wipe. Definitely going to remember that for the future!

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