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Smartphone made by the social enterprise with the same name. A first step to making fairer alternatives for phones. Released December 2013.

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Why is my screen unusable while in-call?

When I take or make a call my screen goes black and I can't access it until the call is over, which is annoying as I can't put the phone on loud speaker, and until I set the power button to end calls I couldn't hang up.

I did a little research and found it could be something to do with the sensor?

Any help would be appreciated.

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the issue is with the proximity sensor, as you now know, was the glass or lcd with glass recently changed? if so either a funnel type of part was left out or the glass is not letting the prox sensor see through properly.

Update (01/26/2017)

fully tested in quotes. Normally, when I do a screen replacement unless I know there is an issue with the part in the past then I do not test prox sensor. Right now I am seeing this with nexus 5 parts in my area, the glass is not allowing the prox sensor to work properly so with that repair I check it. It would be my guess that the issue is as I said before, new glass is not allowing the prox sensor to 'see' properly. Either that or the prox sensor is just plain broken or unplugged. I don't know the fair phone but i do know this issue.

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I only recently bought this phone so I'll check with the previous owner.

da

The screen was replaced and the phone was "fully tested" by Fairphone technical service.

da

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Digory Barlow sarà eternamente grato.
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