My computer won’t connect to network?

Use the Network troubleshooter

Let Windows try to help you fix the problem. Try running the Network troubleshooter to see if it can diagnose and fix the problem.

In Windows 8.1, select the Start button, start typing Network problems, and then select Identify and repair network problems in the list.

In Windows 7, open the Network troubleshooter by right-clicking the network icon in the notification area and then selecting Troubleshoot problems.

Check the basics on your PC

If running the Network troubleshooter didn't solve the problem, then try one or more of these basic steps on your PC to try to get connected to Wi-Fi.

Make sure Wi-Fi is turned on.

In Windows 8.1

Swipe in from the right edge of the screen, select Settings, then select the Network icon.

Turn on Wi-Fi.

In Windows 7

On a laptop, open Windows Mobility Center by selecting the Start button, selecting Control Panel, selecting Mobile PC, and then selecting Windows Mobility Center.

Look in the Wireless Network section. If it’s on, the button should say Turn wireless off.

Make sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator light usually shows when it's on.)

Check and make sure your PC isn’t in airplane mode.

In Windows 8.1

Swipe in from the right edge of the screen, select Settings, then select the Network icon.

Turn off Airplane mode.

Try moving your PC closer to the router or access point if you can.

If you don’t see the network name at all, the router or access point might not be set to broadcast the network name. In this case, you’ll need to connect to it manually.

In Windows 8.1

Swipe in from the right edge of the screen, and then select Settings.

Select the Network icon, and then select Hidden network.

Type the network name and select Next.

Type the password and select Next.

Follow any additional instructions to get connected.

In Windows 7

Open Manage Wireless Networks by selecting the Start button Start button icon, and then selecting Control Panel. In the search box, type wireless and then select Manage wireless networks.

Select Add, and then select Manually create a network profile.

Type the network information.

If you want Windows to automatically connect when the network is in range, select the Start this connection automatically check box.

Select the Connect even if the network is not broadcasting check box, select Next, and then select Close.

The network will be added to your list of networks and will be available to connect to when your computer is in range of the network. To connect to the network, follow these steps:

Open Connect to a Network by selecting the network icon in the notification area.

Select Unnamed Network, select Connect, and then type the network information.

The network will be added to your list of networks and will be available to connect to in the future when your computer is in range of the network.