Lens will not extend when camera turned on

Brian this could be caused by a zoom motor error, stuck lens barrel, bad lens drive system and a bad logic board..To narrow it down it may help if you try and run the service mode by following this "Error Code Memory Function

1. General description

This unit is equipped with history of error code memory function, and can be memorized 16 error codes in sequence from the latest. When the error is occurred more than 16, the oldest error is overwritten in sequence. The error code is not memorized when the power supply is shut down forcibly (i.e.,when the unit is powered on by the battery, the battery is pulled out) The error code is memorized to FLASH-ROM when the unit has just before powered off.

2. How to display

The error code can be displayed by ordering the following procedure:

• Preparation:

1. Attach the Battery or AC Adaptor with a DC coupler to the unit.

NOTE:

*Since this unit has built-in memory, it can be performed without inserting SD memory card.

• Step 1. The temporary cancellation of “INITIAL SETTINGS”:

Set the [ REC ]/[ PLAYBACK ] selector switch to “[ REC ] (Camera mark)”.

While pressing “[ UP ] of Cursor button” and [ E.ZOOM ] button simultaneously, turn the Power on.

• Step 2. Execute the error code display mode:

Press the “[ LEFT ] of Cursor button”, “[ MENU/SET ]” button and [ E.ZOOM ] button simultaneously.

The display is changed as shown below when the above buttons are pressed simultaneously.

Normal display → Error code display → Operation history display → Normal display → ....." Let us know what error code you get. Ultimately , it does sound you will need a new lens, but it is always good to verify. It is not a difficult task to replace the lens.