Lenovo IdeaPad 3 CB 11IGL05 Screen Unresponsive

If your Lenovo IdeaPad 3 CB 11IGL05 screen is either frozen or stuck on a black screen, follow this troubleshooting guide for potential solutions.

• Check the battery level and try charging your device.
  • A dead battery can cause the screen to be unresponsive.

• If you can't perform a soft reset because the screen is frozen.
  • Press and hold the power button for at least 10 seconds until all lights turn off
  • Power the Chromebook back on and see if restarting the device fixed it.
• Try to boot into recovery mode
  • Disconnect all peripherals (mouse, external hard drives, USB, etc.)
  • Turn off the Chromebook
  • Press and hold Esc + Refresh (top row, circular arrow key), then press Power
  • Release Power, but keep holding Esc + Refresh
  • Wait until a message appears on the screen
  • If this doesn’t work → continue troubleshooting
• If none of this works
  • The device could be overheated

• Feel for high temperature on the keyboard and underneath panel
  • Avoid using in direct sunlight
  • Avoid overcharging
  • Lower the screen brightness
  • Close background applications
• If none of these help / occur:
  • Could be loose internal screen cable

• Test with an external monitor
  • Connect your laptop to an external monitor
  • If the display works on the external monitor
    • It is most likely a loose internal screen cable or display panel
    • Go to the replacement/repair guide
  • If it does NOT show on the external monitor
    • It is most likely a failed motherboard

• Follow this guide to replace the screen in your Lenovo IdeaPad 3 CB 11IGL05 Chromebook.

• Use our replacement guide to replace motherboard.