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The EasySMX X15 controller, compatible with PC, Switch, iOS, and Android, features a vibration motor for tactile feedback during gameplay, enhancing immersion. If the controller doesn’t vibrate as expected, follow these troubleshooting steps:
Controller May Powered Off
Ensure the controller is switched on. If it is off, hold the home button for 5 seconds to turn it on.
Controller Is Not Charged
Make sure the controller is charged to be able to run the vibration. Use the USB-C cable.
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The Game or Program Doesn't Support Vibration
Ensure that you are at a part of a game or program where the controller is supposed to vibrate.
The Game Has Vibration Turned Off
Check the game settings to make sure the controller vibration is on if the game has the setting.
The Vibration Intensity Is Turned Down
Hold the “T”(turbo) key and use the left joystick by moving it up or down for the desired vibration intensity.
Drivers Are Not Installed To Enable Vibration
Ensure that the proper drivers are installed for the controller which can be found at the EasySMX website.
The Motor Cables Are Loose or Disconnected
Refer to the replacement guide for disassembly to reattach connectors.
The Vibration Motor is Faulty or Has Failed
Please refer to the replacement guide and follow it to replace the vibration motor.
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