Hello John! Hold the power button, and the volume down button at the same time. This should cover the Amazon Boot Recovery. With this you have several options concerning on internal commands. You want to reset. Scroll down to the option that allows you to reset your device. This choice is very important. Think about your choice, and then select the "Yes" answer. There are so many text lines, to confirm that you actually want to reset your Kindle. It is really easy to restore.