I used a hair dryer to separate the plastic bezel from the screen/digitizer assembly. Work carefully and slowly and you'll get it. Some glass remained but tweezers and a hair dryer worked for those. Remember to put those shards someplace where they won't bow around next time you reheat with the hair dryer. Note also that the adhesive tape is sticky and sturdy. If it sticks to the old glass, you can heat, pull it off and stick it to the bezel before applying the new screen. All told, this repair went as well as I could expect.