Rep: 13
1
Is there an option to replace the screen? REMarkable support has not really told me if this is an option. I love the unit, but don’t want to buy a new one to fix the cracked screen. HELP!
I can’t be the only person who has had this issue.
Questa è una buona domanda?
Rep: 13
1
I'm in the same boat, remarkable no longer do repairs, your only two options are to replace it with a refurbished device for a small discount, mind you this is a $1000 device, so a discount for $700 is still way too high, or let it collect dust.
I'm not happy at the moment with their services, if I can replace the screen myself, I'd do it, but I feel like I'm getting screwed over.
Questa risposta è stata utile?
Same boat here. They said mine is cracked even though there is no external crack. It wasn’t dropped, hit, or anything. Had it 4 months. Just one day it stopped working and all these ink lines were permanently on the screen. Sent customer service pictures and they said the screen is cracked. But it’s not. It’s smooth as butter without even a single scratch. So unless my device cracked in the inside without eternally cracking the outside… it’s a mystery to me. They have the worst customer service I have ever had the displeasure of dealing with. I asked them could I send it to them so they could see that it had NO crack. They haven’t responded. This company is a complete scam for an apparently fragile garbage product. I will never ever do business with them again. $700 with a $130 case…and it just spontaneously breaks in 4 months? Ridiculous,
I’m in the same boat. Hope Remarkable comes up with an authorized service provider to repair screens. Doesn’t make sense to basically purchase a new device and still return a working device that just needs repairs.
Questa risposta è stata utile?
Ultime 24 Ore: 4
Ultimi 7 Giorni: 28
Ultimi 30 Giorni: 162
Tutti i Tempi: 426
