1 TB WD Passport Ultra dropped on floor, switches on, but...

Needless to say I'm quite devastated as I type this, I've memories captured on it since 2004, and what's worse, is I recently did buy a 2TB WD passport, which I believe is SSD, but didn't think to backup my existing 1TB onto it, despite there being ample space.

What's even worse, is that I made the mistake of checking a couple of YouTube videos, one of which made the apparent recommendation of knocking the drive on its side a couple of times (as I genuinely concurred that the drive just had something that had loosened, it was otherwise fine, so I figured this would re-lodge something, serves me right for being impatient) and now its making a slightly louder clicking noise than one I'd recorded before...).

I appreciate the options, and now I need to try and find a reputable data engineering service in London to just retrieve the data onto a new external drive or my existing 2TB, after which I plan to place this older 1TB on a mantlepiece somewhere to serve as a reminder to just, wait...

What's worse is, this little bugger of a 1TB that slipped its way our of my hands earlier today has accompanied me to many continents and has been happily squashed and compressed near other items in the past... It beggars belief, what a day.

I'm not sure if sound clips can be uploaded here, but will try tomorrow. Its dinner time, I need to take my mind off this and come back it later on, as I should have done!

Thanks again.

Appreciate your help in the comments thanks BTL.

One for the thread - I decided to immediately return the purchased drive. Not to worry as it wasn't purchased directly via the link you provided (since I'd need to use UK Amazon) but I searched for the same thing on my side.

Unfortunately, I immediately suspected it could be a knock-off, there are some pics below for anyone else who may come across this thread.

I'm not sure whether to report the seller, but its quite staggering that Amazon still don't seem to be paying attention to matters such as these, especially considering the listing I bought it from had a "visit the WD Store" link on it, which would heavily imply that the seller for that particular listing was selling genuine products.

Much like I did with my most recent WD 2TB purchase I'm going to purchase direct from WD instead, as they delivery it securely too (this latest one was simply placed in an amazon A4 card slip with no padding or paper! I appreciate its an SSD not an HDD but still, don't treat it like a flash drive!).

Maybe I'm wrong, but for a 2TB SSD at £125 I wasn't going to take the risk, so I thankfully got my refund.

Again to re-iterate, this was not purchased via the link BTL posted earlier ^

Hello there

I've an update to this matter. I took the drive to a local data recovery specialist, who very kindly provided a free diagnostic of the issue. I'd decided against proceeding due to the value of the quote, but very usefully understood that the issue lied in damaged read and write heads in the drive, meaning it can no longer be properly read and wouldn't mount. My understanding of this is that whilst the OS recognises the drive is there, it can't actually access it due to this physically endured damage.

So I'm now on the journey of attempting a DIY repair, and thought where better to enquire about it than this wonderful community?

Could anyone disseminate invaluable knowledge as to how I may go about:

1. Sourcing the required components and tools to conduct the repair.
2. Any known methods or guides out there that would enable me to complete it.

Thanks for taking the time to read this, and I look forward to any responses.

OOML.