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The Samsung Galaxy J2 is an Android smartphone that was released in November of 2016.

Why is my phone not turning on. it is just showing the restart screen

its showing like
samsung
samsung galaxy j2
powered by android

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@shahanmoha67345 try to first boot your phone into safe mode.

  • Press and hold the Power and Volume down buttons to power off your Samsung phone.
  • Press the Power button to turn on your device.
  • Once the "Samsung" logo appears on the screen, release the Power button and then immediately press and hold the Volume Down button.
  • If succeed, you should see "Safe mode" appearing in the lower-left of the screen upon reboot.

If that works then the issue is most likely related to a bad 3rd party app. Uninstall those.

Next you could try to wipe your cache.

  • Press and hold the Home and Volume Up button at the same time.
  • Keep holding those buttons and now press and hold the Power button.
  • When the Samsung logo displays, release all three buttons and wait for the device to boot into recovery mode.
  • Now you can use the volume down button to go to the "Wipe Cache Partition" option. Select it by pressing the Power button.
  • Use the Volume down button to highlight Yes and press the Power button to select it.
  • When the wipe cache partition is complete, select the Reboot system now.

If none of that works you can try a factory reset. Do this only if you know your email and password that you've used when you set-up the phone. After that you may have to consider flashing your firmware.

Of course, hardware is always a possibility as well. At minimum replace the battery.

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Shahan Mohammed Samju sarà eternamente grato.
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