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Seventh generation of iPad, released September 25, 2019, available in 32 or 128 GB models. Model Number A2197.

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Boots to recovery can't restore

Hello all, I have a iPad 7th generation that only boots to recovery. When attempting a factory reset using iTunes (on a windows machine) or using Finder it errors out.

Looking up the error code gives the common "lost connection" description. I've tried different cables, computers and operating systems with no change in the outcome.

I've even put the iPad into DFU mode but again no change. The iPad attempts to accept the reset only to boot to recovery while the computer's application (iTunes or Finder) freezes up and eventually errors out.

My question, has anyone remedied this sort of problem or is it more like the memory has failed? I was thinking of changing the charge port (even though it seems to charge fine, and is detected when plugged in) but I was wondering if a "data line" has been broken, if that makes any sense.

TIA

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It seems like you're encountering difficulties restoring your iPad 7th generation, even when attempting a factory reset using iTunes or Finder. Despite trying different cables, computers, and operating systems, the issue persists, leading to a "lost connection" error.

You've also attempted to put the iPad into DFU mode without success. Given these efforts, it's understandable to wonder if the problem lies with the device's memory or possibly a broken data line in the charge port.

While changing the charge port could potentially address a broken data line issue, it's essential to consider other factors contributing to the problem. For instance, if the device's memory has failed, it could prevent successful restoration attempts regardless of the charge port's condition.

At this point, seeking assistance from an Apple Authorized Service Provider or contacting Apple Support directly may provide more insight into the underlying issue. They can conduct further diagnostics and recommend appropriate solutions to resolve the problem with your iPad.

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@tabathakang it appears as if you are missing the point of this site. It's sole reason for existence is to empower everyone to repair their own devices. We do not refer those that are looking for help, to the OEM's from whom they do not receive an answer. Apple is one of the worst of all of them! This is one of the companies that have used their hordes of attorneys to fight the Right to Repair for years.

I understand you are a new user and we do welcome you, Just make sure that your motives, answers and advice are at least somewhat aligned with what we are trying to accomplish here.

"We welcome new users and hope you can help us assist people in repairing and reusing their devices rather than advocating for disposal and replacement."

https://www.ifixit.com/about-us

=== Repair is War on Entropy!!!! ===

da

@tabathakang In addition to @oldturkey03's comments, I would like to add that, while there's nothing specifically wrong with posting AI-generated answers, it is still your duty to ensure that the answers it generates are correct and relevant to the question being asked.

da

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