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How do I fix ZTE z833 that is stuck on white screen?

My ZTE z833. Android , Metro pcs phone has not been dropped, and taken good care of. Was given by a friend , because my phone was stolen . I already did the hard reset, Yes delete previous data, and( this is where it did not reboot correctly. ) did the reboot . So I thought. When i turned the phone on it stay on the white screen. Will not do anything else but power off. “Please, Fix it, your my only HOPE. “ BIG STAR WARS FAN

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Try removing the battery for 5 minutes, then reinsert it and try turning the phone on again. Here’s how to remove the battery

Does the phone start OK in safe mode?

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Michelle Voorhees sarà eternamente grato.
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