Aggiusta la tua roba Comunità Store

Lanciato il 20 settembre, l'iPhone standard di Apple del 2019 ha LCD touchscreen da 6,1" e doppie fotocamere ed è disponibile in sei colori. È il successore dell'iPhone XR.

475 Domande Visualizza tutte

Opzioni

Did I break face ID?

Customer came in with an iphone 11 screen that was cracked topside and in restore mode. There was a lot of dirt/dust/etc on 1 of the selfie cameras and dot projector. I replaced the screen and updated the iOS and the phone worked. I tested face ID but it wouldn’t let me set it up. It says that I have to try again later or that my face is out of view and I need to reposition it. Portrait mode says I need to move further away. Proximity sensor and auto brightness works when I tested calling someone. I called the customer and asked if face ID worked and she said yes what I don’t really believe. If I am correct the dot projector is broken, but I did not remove the selfie cam.

Is it possible that unlocking works but setting up a new face ID fails or if it’s broken, nothing will work.

I have replaced a lot of iPhones with faceID and have never broken one before. Is this the first time?

Rispondi a questa domanda Anch'io ho questo problema

Questa è una buona domanda?

Sì No
Punteggio 0
Aggiungi un commento

1 Risposta

Filtra per:
Più utili Più recenti Più Vecchio

Opzioni

Can you post pictures of the device and potentially damaged components? I have a policy in my store for situations like this. I perform a functionality test before any repairs are attempted. If I can’t test everything, I’m not liable for those components because although the customer claims those parts were working when it came in, I don’t 100% know that and unfortunately you can’t take everyone’s word for it. Sounds like you should have a similar policy in place. If it says to move around, you may just need to adjust the front selfie camera assembly a little bit and make sure the sensors are seated properly as well. And why was it in restore mode?

Questa risposta è stata utile?

Sì No
Punteggio 0

1 Commento:

The parts all look fine, but it is an insurance claim so we are adding the face ID to the list. Thanks for the suggestions

da

Aggiungi un commento

Aggiungi la tua risposta

KWH sarà eternamente grato.
Visualizza Statistiche:

Ultime 24 Ore: 0

Ultimi 7 Giorni: 0

Ultimi 30 Giorni: 1

Tutti i Tempi: 144