main battery: 0% and not charging

I hadn’t used the Surface Book for awhile. I noticed that the total charge maxed out at 31%, and when I checked the charging status, I saw a message “0% and not charging”. I left the machine off overnight and it’s still at 0%.

I can disconnect the screen and use it as a tablet, so the issue is the main battery, underneath the keyboard. I’ve removed and reinstalled the battery drivers from Device Manager, and reinstalled the drivers and it still won’t charge.

I backed up my files and did a full restore, and the problem is still there. The computer sees the battery, but won’t even attempt to charge it. Does it sound like replacing the battery would fix it, or there’s an issue somewhere else?

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