Can't get into my phone

My phone is saying enter password it is in emergency call mode and I can't get out of it nothing moves this never happened before I don't know what password they are referring to

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Press the pound (#) key on your cell phone if you've called 9-1-1 and the phone is stuck in emergency mode. On many cell phones this will alert the phone that the emergency is over. It then presents a series of numbers and buttons, which you need to press to escape emergency mode.


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