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Released May 2018. Model number XT1922.

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Why has my Moto G7 Play notifications volume dropped to almost zero?

The phone belongs to a friend who is not savvy on a computer or phone, so I am asking for him. This phone has suddenly lost the volume. He can barely hear the ringtones & notification sounds even with it held close to the ear. Call volume, the callers voice is clear but the notification sounds are barely audible. I checked all the settings, went to Lenovo forum and saw several other reports of this. I tried everything short of a factory reset, all to no avail. Is this a common problem? Is there a known fix, short of sending it back to Motorola? I would really like to help him as he is disabled and is not technically adept at all. I understand iFixit is a Motorola repair facility so I though you could help us. Thank you.

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What Android version is this phone?

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It is a Motorola G7 Play with Android Version 9

da

I have Moto g7 play Android 9 and the sound volume settings are constantly changed by the device (that alarm and media volume is ok, ring and notification volume will not stay the way I set it)

da

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Albert Albertson sarà eternamente grato.
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