iMac shutdowns when running software
My iMac shuts down whenever I run Adobe Premiere, Elements, or any video editing software, or web streaming software such as WireCast.
While under warranty I got support by Apple. The Tier 3 support acknowledged there was a hardware problem and had me take it to Apple Store to replace the logic board. In Apple Store the techs couldn’t reproduce problem. I told them they had to run the softwares mentioned above. They said they don’t run third party software and refused.
It passed all their test while not under a load. Now it is out of warranty. The Tier 3 who helped me said he told them to replace the logic board or maybe even the power supply. They refused.
Now I have an iMac I can’t use for anything other than to watch TV.
Help! Rufus Echols
Questa è una buona domanda?
35 
329 
970 
2 Commenti
I will contact corporate first. Don't want them saying they can't do anything because I tried to repair it myself.
da o'brien Echols
what shows when D for Diagnostics?
da Bart