Hi when somebody calls I can’t hear on my iPhone neither do they; I only can hear when I connect my iPhone to another speaker and sometimes when I put the speaker of the phone not always
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As Philippe mentioned above this is a common issue in the 7 series phone that is caused by a fracture under the Audio ic, It will need the audio ic replaced ore reballed and jumper trace repair done.
You will need someone that can Microsolder for this work.
https://www.youtube.com/watch?v=zjsEsz-T...
This is the process.
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If your phone is slow (few minutes)to boot sometime or if dictaphone is disable some time then your iphone suffers from audio ic disease . Google it and you will see that this is as common as tactile ic disease fir iphone 6
da philippe