Rep: 13
2
Got my iPhone SE screen replaced yesterday with a reputable company. All was grand, no issue with the Touch ID until about an hour ago when it stopped working. Got a pop up saying unable to active Touch ID. Tried turning it on in setting and just said failed, try again. Restarted serval times. Is this a hardware or software problem and what could I do to fix it?
Questa è una buona domanda?
Rep: 781
5
3
1
Check first all hardware, flexcables etc... check really detailes... also check the homebutton flex cable direction.... make clean with alcohol...
Questa risposta è stata utile?
Aaa you not repair by self? Maybe the company forgot put small metal piece the homebutton flex conn... make reklamacion i think.... only touch id not work or complete button?
Only Touch ID, but was working perfectly until just over an hour ago
I got a year warranty on the replacement so I might talk to the company if I can’t get it to work
When you have warranty ask first this conpany for some solution.
. But dont open this iphone now... some service centre have some "warranty labels"... when you open it, he check it and warranty is finish.... but is 99% some issue abot the lcd change.... i think make no stress, you find some warranty solution...
I might bring it into an official apple distributor to see if it’s anything to do with the software and if they can’t figure it out I’ll send a message to the company
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