I took my old elite controller apart, the headphone jack isn’t even soldered in. It’s sprung connectors that flatten over time or the plastic pin breaks(both on mine).
Bending the pins out fixes it for a while. Ultimately I have to solder them to fix it.
I recently bought a second elite controller and the same issue happened, got it replaced under warranty a few months ago, the same issue is happing again.
This is also happening with my original controller, I haven’t take it apart to see if the jack is non soldered yet.
When i had my old turtle beach headset and audio adapter this never happened, I upgraded to the Turtle Beach Pro series which don’t support the V1 adapter and I don’t fancy paying another £90 for the new one.
so I’m stuck having to self repair. I’ve messaged Xbox again to see if they can sort it. I won’t hold my breath as the controller is now out of warranty.
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I have 2 Elite controllers and have headphone jack issues with both within 1 month of moderate use. They have not been dropped or abused at all. Adult used and kept in the case when not in use. I sent one to Microsoft for warranty repair and never received it back. It’s an awesome controller if it works. My next buy might be the aftermarket Wolverine.
I don’t have the elite controller but I do have an Xbox one controller with a jack and it won’t work the other day it worked fine but now it won’t work at all and I don’t know what to do anymore
da Lucia Savasta
Same.. both controller's are not connecting to headset, even the audio option disappeared from the system page when you press home button. I think there is some glitches in the console not controller.
da Anil Kukreja
Anil, if the audio option vanished that means the port(hardware) isn’t connecting properly to the board inside.
da David Finney
Ive also found out, if you can’t hear or speak to people but get the audio option in the settings menu, but can hear and speak in party chat.
Try unplugging the power from the back of the console for 20-30 seconds, then plug it back in and turn the console on.
You should be able to hear and chat again.
Rinse and repeat if it happens again.
da David Finney
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