Salta al contenuto principale

In June 2017 Apple updated its 13" MacBook Air with a newer Broadwell Intel Core i5 processor, resulting in slightly increased performance and battery life.

345 Domande Visualizza tutte

No video capture devices were found in System Information

Hi,

The built-in camera of my MacBook Air 2017 stopped working.

I was able to use the camera of my laptop with Skype or FaceTime. It was working very well.

I went to About This Mac > System Report > Camera: No video capture devices were found.

I tried to solve the issue using Terminal > sudo killall VDCAssistant. It didn't work.

Please help!

Thank you

Risposto! Visualizza la risposta Anch'io ho questo problema

Questa è una buona domanda?

Punteggio 1
Aggiungi un commento

1 Risposta

Soluzione Prescelta

First you system is likely still under warranty (one year for defective parts) so I would first visit an Apple Store to have them take a look.

If that don't pan out then you could try reseating the camera cable on the logic board to see if that fixes it (I strongly recommend you do this after visiting Apple). Here, the IFIXIT guide you'll need to follow: Sostituzione scheda madre MacBook Air 13" inizio 2015 Follow the first three steps, then jump down to Step 22. Carefully remove it and then put it back in, reconnect the battery is it working now? If not you'll need a new display assembly as the camera is mounted within it and not easy to get to.

Questa risposta è stata utile?

Punteggio 1

Commenti:

Hey so I only need to the step 23 or from 23 to the end? And seem like disconnecting the camera is from step 22?

da

@Lê Nghĩa - Sorry the guide was altered so the step numbers changed you only need to do step 22 after first disconnecting the battery.

da

Aggiungi un commento

Aggiungi la tua risposta

Pierre sarà eternamente grato.
Visualizza Statistiche:

Ultime 24 Ore: 0

Ultimi 7 Giorni: 5

Ultimi 30 Giorni: 14

Tutti i Tempi: 4,011