I just fixed mine with the same problem! I could not get the remote to operate the firestick and unfortunately the Wifi was not connected yet so I could not yet use my phone App.
Turned out my remote was not working.
Here is how to work around it:
I borrowed another remote to get the firestick online.
How to Pair a new remote to a firestick:
So you get to the input/screen on your tv where you can view the firestick.
Make sure to put in fresh new batteries in the new/borrowed remote or you might deive yourself crazy!
1. unplug the power to the fire stick. Wait 10seconds
2. Re-plug the power to the firestick. Watch the firestick boot up on your screen
3. Press select (middle round button) and home button at the same time - I had to hold mine for 45 seconds; I got a message that a new remote was connected!
Then you can get your firestick online with Wifi - then just start using your phone
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Thank you! Huge help and quick fix.
da Max
Cannot get my screen to unfreeze, I am stuck on the restart button with a message that's says Your Amaxon Firestick is switching off, but it'd been like it for 4 days now. What can I do?
da Janice selway
I lost my remote in a move, and I'm on a new internet, so my fire stick is ot connected to ant internet. Is that going to stop me from pairing a new remote?
da j.j.johnston72
Easiest way I found,was using the OTG cable I had for my Usb,put the Bluetooth keyboard chip in it,right click on the keyboard and press ok and that opens up settings. I had to do full reset,but it got my remote working again,and so my Firestick
da Ian Redman
This worked for me. I got a 2 pack of 3 leg otg cables from amazon for about $7. I connected them to a keyboard and was able to reconnect to my WiFi network. I had to take a couple of extra steps because I was then routed to a white amazon page that requested my user name and password but would not allow
Me to submit info using the amazon remote app or the keyboard. To get around this I pressed the home key on the amazon remote app until the shortcut apps menu came up. I then Pressed the back button and the right directional button together for about 10 seconds. When the reset to factory default came up I clicked reset. It cleared all of the data from my firestick and allowed me to set up my firestick from scratch. Having to reset my firestick was worth it because Amazon had advised there would be nothing I could do to get the firestick back up and running.
Thank you Ian
da JACQUELINE KNOX
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