iPhone 6 plus shows wifi and 4g but does not work
So, I own a repair shop, a customer came in and said to me.
I have this 6 plus, when I turn on wifi or 4g the signal (top left) shows full strenght or 4g, but when I go on facebook/safari/snapchat etc it does not work.
I though to my self, wifi antenna, but here comes the weird part.
If she shares mobile data with her laptop, the 4g then works (on the ipad) but not on the phone.
*sorry for bad english.
What is the problem, I have never experienced this problem.
Thank you all for help.
Questa è una buona domanda?