Why won't my phone complete the system update so I can activate

volume up, power, and home key press n hold

brings up option to reset so i do as instructed to do for a factory reset..

instead of restarting it either just shuts itself down, or freezes at the red verizon logo screen or says no command/error

power key and volume down brings up warning page about custom os

i don't know what to do on that screen so i always press volume down……?

i need help to get this phone working if possible… its the only phone i have at the moment...

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