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Fix a recuring paper jam when no paper is present?

I have a paper ja message that appears for no apparent reason. I am told that there is a hardware failure. Is it possible to test the sensors that signal such a jam? The printer will feed paper incrementally through the paper path if the print button is pressed several times. The printer has been restarted several times to no avail.

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If you can, open up the printer by removing the screws from the bottom and/or back (there may also be a latch to open up the rear of the device) and use a lightly damp (not dripping) rag or towel to wipe down the paper dust and other contaminants. Additionally, clean off the feed roller using a cotton swab.

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Alan Page sarà eternamente grato.
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