How can I replace my broken Zik's speaker?

Hello,

More than three years ago, I bought a Parrot Zik. This bluetooth noise-canceling headphone was sold as a very high-quality product. Indeed, for three years, I had no issue with it.

But now, my left-ear speaker is dying. It simply doens't work any more, except when I find the right way to put my head and if I don't move anymore. Otherwise, it looses the contact.

I tried to reach out to the support on their official forum (https://community.parrot.com/t5/Zik/Faux..., in French) but no one answers me. It's a shame for a company that sells 350€ headphones !

I am willing to try to repair it myself, but I can't find any guide or detached pieces. Where should I look for a left-ear Parrot Zik speaker ?

Thanks a lot

Regards

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11 Commenti:

I know it's 2019, but I still love my Zik, I dropped it yesterday and something broke inside left piece affecting it's sound output, any suggestions..?

da

Hi there, mine didn't particularly fall, yet I feel there is some moving part in the left ear, and sometimes the noise cancelling feature produces a low frequency, larsen-like sound. I intend to fix it. Let's keep each other informed

da

Note : I'm French, maybe I'll be able to contact someone at Parrot, although they ceased this activity...

da

Hi there, I received an answer from Parrot customer service, they offer me to send a video tutorial. I'll let you know when I receive it.

da

Grrr... they sent me the Hearphonemate video to replace the cushion...

I found an exploded view but it does help so much: https://wordsoftim.files.wordpress.com/2...

I feel like I need to pry out the battery compartment but I fear to break something. I'll wait for their response again...

da

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