Salta al contenuto principale
Domanda Chiusa

Black screen on reboot after scan with malwarebytes

My grandpas laptop was infected with a $@$* ton of trojans. Kept opening apps and webpages by itself. Downloaded and scanned with malwarebytes in normal boot. Found 229 potential threats so I removed them all. It asked to reboot a few minutes later and he did so. We logged back in after reboot and bam, black screen with cursor. Rebooted again and had Windows recovery screen. Ignored it and booted normally. Same thing happened

Rispondi a questa domanda Anch'io ho questo problema

Questa è una buona domanda?

Punteggio 0
Aggiungi un commento

1 Risposta

Hello, when you have this united booted and can see the cursor, try hitting Ctrl+alt+Del.

start task manager

select file > New task

Type explorer.exe

This may not be the issue but sounds similar, please let me know.

Questa risposta è stata utile?

Punteggio 0
Aggiungi un commento
Visualizza Statistiche:

Ultime 24 Ore: 0

Ultimi 7 Giorni: 0

Ultimi 30 Giorni: 0

Tutti i Tempi: 467