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Repair guides and support for shredders of paper, credit cards and any other documentation.

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Shredder Motor Turns, Drive Failed, Suspect Gear Failure

I have a Staples SPL-TMC162A "Professional" shredder that has been in my house for a couple of years. A buttload of papers were passed through this device as I purge nearly all of my paper records (spanning more than 40 years) in favor of PDFs on the computer.

Yesterday I was shredding a few bits of the always accumulating direct mail when the drive failed suddenly. The motor turns fine but the grinder is not turning. I think this is a gear failure (probably broken tooth).

However, I have no idea where I can find parts for this unit. I hate to simply discard it if a simple repair can restore functionality. Does anyone have any knowledge of how I can even begin the process of finding replacement parts?

Thank you in advance!

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I have the SPL-TMC162A need the waste bin called customer support they don't sell the parts so $300.00 shedder become junk. Never buy anymore Staples products. Customer Support lady was very nice told me sorry can't help you but will give you a discount on a new shedder 20 per cent if you buy a new one. Right like I'm going to get burned again.

da

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I have the same problem. My Fellows 12 sheet shredder has a stripped gear. I am just starting my search, but here is what I have so far

http://www.mscdirect.com/products/gears?...

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I have a staples shredder spl-826x that also failed yesterday after being in service for about 4 years

Motor just spins as you have said and cutter does not operate. I opened the shreddar and found out one of the nylon gears is stripped. I tried on the web, but so far unable to find the replacement part I need. If you find a place that sells the gears, I woud appreciate your help.

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