Daniel,
Your disk drive is either dirty and full of dust / hair, or is failing. Since you said you must hit the top of the console in order for it to come out, and since its taking so long to intake discs, I am going to assume that it is just insanely dirty.
Sostituzione lettore Blu-Ray PlayStation 3 Slim
This guide should help you get TO the drive, once you get there, open it up and take a look around. DO NOT TOUCH THE LAZER. Once you have it opened and have looked around tell me what you see;
If you see a lot of dust and grime and hair, CAREFULLY clean it out. Used canned air / qtips w/ rubbing alch (90% at least) and ensure that you do NOT TOUCH THE LAZER
If you see not really any dust, look closely at the plastic gears near the front on the top inside the drive. Look for any broken cogs, or breaking cogs.
Lastly, if you cannot tell what you should or shouldn't be looking for, take some pictures. Help us help you. In the end a disc drive replacement is not that spendy and it is fairly easy to install.
Good luck!
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