iPod freezes when adding music from iTunes.

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iPod 4th Generation or Photo

Model A1059 or A1099 / 20, 40, or 60 GB hard drive / touch sensitive click wheel

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Chase Washam @chasewasham

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Postato: 8 feb 2013

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iPod freezes when adding music from iTunes.

I've had this iPod for under A year and it has worked fine until recently. First it started freezing during songs, so I would perform a hard reset and it would flash the apple logo and then show me the sad iPod picture with the exclamation mark, I would set it aside for a moment and reset it again and it would play fine after that. This started happening more frequently and had the added effect of skipping certain songs like a scratched up cd, or strait not playing songs like input an unsupported file type on it, so I decided to preform a factory reset. It seems to work flawlessly now with the exception that when I try to reload it with music, it will add like maybe one or two songs and my device freezes up. The songs it adds will work fine but it refuses to let me add anymore music. It says something about how iTunes can't find the software on my iPod needed to sync, I'm not at my computer at this time but that it pretty close. I have preformed the diagnostic by pressing the select and left buttons, ran an hd scan and it says "staring scan..." For a bit and then just resets, reset the ipod, restored the ipod, formatted the ipod and then restored I again all to the same conclusion.

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4 Commenti:

What does your OS say about the storage capacity on your iPod? How much space are you using? Have you tried to format your iPod under your OS?

8 feb 2013 da oldturkey03

It's empty, and yes that's how I formatted it originally. When I get home I will attempt it again and post the exact error message that comes up. Also, for reference I am using a custom built pc with windows 7.

8 feb 2013 da Chase Washam

Let us know what it shows when you format it GB wise, also do a chkdsk on it and see if you have any bad sectors.

8 feb 2013 da oldturkey03

it says I have 27.4 gb free of 27.8. I've ran a chkdsk and after the scan was complete the test came back saying there were no corrupted areas of my hard drive.

The error message that shows up was "Could not write to disk Chase's iPod, an unknown error occurred (-69)"

8 feb 2013 da Chase Washam

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What does your OS say about the storage capacity on your iPod? How much space are you using? Have you tried to format your iPod under your OS? — oldturkey03
It's empty, and yes that's how I formatted it originally. When I get home I will attempt it again and post the exact error message that comes up. Also, for reference I am using a custom built pc with windows 7. — Chase Washam
Let us know what it shows when you format it GB wise, also do a chkdsk on it and see if you have any bad sectors. — oldturkey03
it says I have 27.4 gb free of 27.8. I've ran a chkdsk and after the scan was complete the test came back saying there were no corrupted areas of my hard drive.

The error message that shows up was "Could not write to disk Chase's iPod, an unknown error occurred (-69)" — Chase Washam

oldturkey03 @oldturkey03 Rep: 781,6k 1,1k 893 2,3k · Answer 1 · 2013-02-08T20:04:51-07:00

Chase, washam, got some more information of this error from here:" the -69 error (which always represents "bad file", meaning that some test of the file's integrity failed) probably indicates that whacking the drive produced a small head crash leaving a bad spot(s) on the disk; a file can't be written to the damaged spot and you get an error. Maybe using a formatter to "spare out bad blocks" can get around this (followed, of course, by a Restore).

For the other posters, you're looking at file system errors ("bad file" errors pretty much all come from the op system; iTunes is just passing the message along) or malformed files. IIRC, the mp3 standard lets apps encode any way they like; the standard only sets rules for decoding (maybe it's the reverse of that...dunno). A re-downloaded file that doesn't play probably indicates encoding tricks that the iPod just can't figure out. Consistent hangs trying to copy files to the iPod usually indicate a file that can't pass a checksum test; sadly, iTunes has never been any good about logging bad files.

And in some cases Windows gets a little too crafty. Check to make sure that the drive is not set for "delayed writes" (IIRC, disable "Enable write caching" via Device Manager -> Disk Drives -> Properties -> Policies); disable auto-defragmenters; disable AV software when writing to the iPod...heck, ethernet cards can screw up Windows when writing to USB devices (dueling bus contention issues). Basic HD maintenance failures can produce -69 errors as well -- bad directory structure, bad entries, etc. Old BIOS can be a culprit, too.

If you've got the disk space (preferably on an internal drive, to avoid USB problems), copying all content files to another location and then using those copies to replace the iTunes files (or, just Consolidate to a new location and then again to the old location) can weed out/pinpoint some bad files." So, if it is not the file structure, it most likely is a bad drive. That would explain why you can not add any songs to it. Hope this helps, good luck.