It sounds like a frustrating issue! Here are a few steps you can take to troubleshoot and potentially resolve the random restart issue on your MSI GL63-8RE laptop:
# 1. **Check for Software Issues**
- **Update Windows**: Ensure your operating system is up-to-date.
- **Update Drivers**: Especially graphics drivers, chipset drivers, and BIOS/UEFI firmware.
- **Malware Scan**: Run a full system scan using reliable antivirus software to rule out any malicious software.
# 2. **Check for Hardware Issues**
- **RAM**: Faulty RAM can cause random restarts. Use a tool like Windows Memory Diagnostic or MemTest86 to check for memory issues.
- **Storage**: Check the health of your SSD/HDD using tools like CrystalDiskInfo.
- **Thermal Paste**: If you are comfortable, consider reapplying thermal paste on the CPU and GPU to improve heat dissipation.
# 3. **Power Settings**
- **Power Plan**: Ensure your power settings are set to "Balanced" or "High Performance" rather than "Power Saver".
- **Disable Fast Startup**: Sometimes fast startup can cause issues. Disable it by going to Control Panel > Power Options > Choose what the power buttons do > Change settings that are currently unavailable > Uncheck "Turn on fast startup".
# 4. **Check Event Viewer**
- **Event Viewer Logs**: Check the Event Viewer for critical errors that occur around the time of the restarts. Look for patterns or specific errors that might indicate the cause.
# 5. **BIOS Settings**
- **Reset BIOS**: Sometimes, resetting the BIOS to default settings can help resolve random restarts.
- **Update BIOS**: Ensure your BIOS is up-to-date with the latest version from MSI's website.
# 6. **Run Hardware Diagnostics**
- **MSI Diagnostic Tool**: Use MSI's diagnostic tool to run a full system check.
- **Built-in Diagnostics**: Many laptops have built-in diagnostics accessible via the BIOS/UEFI menu.
# 7. **Check Connections and Components**
- **Internal Connections**: Ensure all internal components and connections are secure.
- **Battery and Adapter**: Even though you've replaced the adapter, try running the laptop on battery alone or with the battery removed (if possible) to see if the issue persists.
# 8. **Clean Installation of Windows**
- **Backup Data**: Ensure all important data is backed up.
- **Clean Install**: Sometimes a clean installation of Windows can resolve persistent issues by eliminating software conflicts.
If none of these steps resolve the issue, it might be worth contacting MSI support or taking the laptop to a professional technician for further diagnostics.