please follow this guide and let me know how it goes.
# ***Charge*** your Glow for at least three hours. It should emit a faint Glow when it begins charging.[br]
# ***Flip*** Glow over to see if it turns on. If it does, you're all set! If not, move onto step 3[br]
# ***Reboot Glow***: Press and hold both buttons for 40 to 90 seconds. Glow will turn on briefly once the reboot is complete. Hold the buttons down until this happens.[br]
# ***Flip*** Glow over to see if it turns on. If it does, you're all set! If it doesn't, move onto step 5.[br]
# ***Reboot Glow again and power on***: Your Glow may not light up at the end of this reboot — hold the buttons down for an ***''additional 30 seconds''***[br]
** Now power on your Glow — hold one button down for 10 seconds until the glow fully illuminates; it should be brief and bright.[br]
If it doesn’t brighten up, try one more time.
# Once done rebooting, allow your Glow to charge for an ***''additional 10 minutes''***, then flip Glow over to turn it on.