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Versione corrente di: Leon deVose

Titolo:

Replaced Screen. Touch and Pen Problems

Testo:

''I dropped my Surface Pro 5.  I ordered and received a new screen through Amazon. For a while, things were good, but then touch and pen functions started to deprecate.  I did not drop it again, but I think I may have disturbed something when I replaced the not so protective but cute protective case with a more rugged (and expensive - worth it!) Urban Gear case.''

***''I reopened it.  I cleaned out some of the adhesive, mainly from the top where there is some copper (antenna?)   This seemed to give me more consistent pen operation.  I am thinking about removing and reinstalling the screen now that I know what to do.  Maybe I will recover something that I missed on the first pass in the process.''***

''I disabled the two HID touch screen entries in Device Manager, restarted, enabled, restarted.  At first, I saw the little gray circles, but the screen cycled off and on a few times.  They disappeared.''[br]
[br]
***''Do you think uninstalling the drivers will help or harm?  I assume this would force Windows (11) to look for drivers again?''***[br]
[br]
I hope it is not a faulty screen, since I am sure my return opportunity is gone.

Dispositivo:

Microsoft Surface Pro 5

Stato:

open

Risposta Accettata:

+723900

Modifica di: Leon deVose

Titolo:

Replaced Screen. Touch and Pen Problems

Testo:

-I dropped my Surface Pro 5. I ordered and received a new screen through Amazon. After installation, touch almost never works. Pen is sporadic. Calibration does not work. I love using Microsoft Journal to even write letters. The touch is more of a convenience. It is the pen function that makes the device so worthy of the trouble of finding a solution.[br]
+''I dropped my Surface Pro 5. I ordered and received a new screen through Amazon. For a while, things were good, but then touch and pen functions started to deprecate. I did not drop it again, but I think I may have disturbed something when I replaced the not so protective but cute protective case with a more rugged (and expensive - worth it!) Urban Gear case.''
+
+***''I reopened it. I cleaned out some of the adhesive, mainly from the top where there is some copper (antenna?) This seemed to give me more consistent pen operation. I am thinking about removing and reinstalling the screen now that I know what to do. Maybe I will recover something that I missed on the first pass in the process.''***
+
+''I disabled the two HID touch screen entries in Device Manager, restarted, enabled, restarted. At first, I saw the little gray circles, but the screen cycled off and on a few times. They disappeared.''[br]
+[br]
+***''Do you think uninstalling the drivers will help or harm? I assume this would force Windows (11) to look for drivers again?''***[br]
[br]
I hope it is not a faulty screen, since I am sure my return opportunity is gone.

Dispositivo:

Microsoft Surface Pro 5

Stato:

open

Post originale di: Leon deVose

Titolo:

Replaced Screen. Touch and Pen Problems

Testo:

I dropped my Surface Pro 5.  I ordered and received a new screen through Amazon. After installation, touch almost never works.  Pen is sporadic.  Calibration does not work.  I love using Microsoft Journal to even write letters.  The touch is more of a convenience.  It is the pen function that makes the device so worthy of the trouble of finding a solution.[br]
[br]
I hope it is not a faulty screen, since I am sure my return opportunity is gone.

Dispositivo:

Microsoft Surface Pro 5

Stato:

open