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Versione corrente di: Chuck Kay ,

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Just got the MacBook Pro 16 inch. ordered late Dec. arrived about a week later early Jan. 2020. The jumping cursor issue is happening right out of the box. Ridiculous. it happened a lot for me in Microsoft Outlook when composing an email. Don’t know if there are some “propietary” shortcut/key combonations in Outlook, but yes, but insertion point would jump back a couple rows of text; and/or delete entire sentences. Another odd occurence, is out of the blue, the current Outlook message would disappear (actually becomes a tab at the bottom of Outlook) and a new email would randomly open up. This new MBP is replacing a MBP from late 2014. That was an excellent machine and never exhibited that kind of behavior in the same Outlook application. It also happens when I’m in Word typing documents. I have to “undo” the “changed text” and keep going. A big productivity problem. Turning off “tap to click” did nothing for me. I’ve just now disabled “force click and haptic feedback”. Will report back if that helps or not. Seriously want to know why Apple made the trackpad so large.
 
=== Update (06/01/2020) ===
well, I haven’t updated in a long time. My new MacBook Pro, 16-inch, spec’d out; has been back to Apple 2x now. 1st time, they kept it like 5 days at my local Apple Store - didn’t even send off. Ran all their hardware tests. Said nothing was wrong. But as soon as I got it home, same thing!! Took back to my local store a 2nd time. I was a little ticked I had just spend $3500 for a machine with these problems. They kept it and sent back to Apple - or whoever they contract with. The replaced the whole top part of the laptop - new keyboard; trackpad; battery. I got it home on a Friday. Immediately, the same problems!!! Cursor jumps a lot. Jumps backward. Deletes sentences. Jumps mid-word … half of the word ends back up a few sentences. Happens in MSWord; Outlook; iMessage; Notes; ANYwhere there is text to be entered. JUST HAPPENED white le typing this response!! And sometimes, does some weird things.. like while typing, it will close an email window and open another one. Or close a textbox. Even on a webpage, typing in forms, doesn’t matter… Just did it again as I type. Happens over and over throughout the day. OH, by the way, when I got my laptop back (on a Friday), that is when APPLE closed down ALL their stores in the US because of the pandemic. And they are still not open. I use FCPX, other apps everyday. Oops. did it again. Just took out my previous two sentences. I just have to either “un-do” (control-Z) or just retype. So frustrating. And I have disable every trackpad gesture. Doesn’t matter. I hope they will replace my laptop. Will call again this week. They have all my case #’s. I will keep you posted. I am beginning to think I will sell this machine… and get a nice Windows machine. ((( I really rely on FCPX. Don’t want to have to switch over to Premiere and start a brand new work-flow. Apple Customer Support has gotten very, very poor in the past couple of years. The Apple Store folks are fine. It’s their 3rd party repair centers that are crap!! Sorry about the rant, but as a side-note… I have some Beats Pro wireless earbuds too. Have had tremendous problems with them as well. After a couple months, just died. Yep, sent back to Apple - they said they were fine. Send back a 2nd time and they said it was my fault and they could repair for $99. And it was under warranty!! Another example of poor Apple Customer Service.

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Post originale di: Chuck Kay ,

Testo:

Just got the MacBook Pro 16 inch. ordered late Dec. arrived about a week later early Jan. 2020. The jumping cursor issue is happening right out of the box. Ridiculous. it happened a lot for me in Microsoft Outlook when composing an email. Don’t know if there are some “propietary” shortcut/key combonations in Outlook, but yes, but insertion point would jump back a couple rows of text; and/or delete entire sentences. Another odd occurence, is out of the blue, the current Outlook message would disappear (actually becomes a tab at the bottom of Outlook) and a new email would randomly open up. This new MBP is replacing a MBP from late 2014. That was an excellent machine and never exhibited that kind of behavior in the same Outlook application. It also happens when I’m in Word typing documents. I have to “undo” the “changed text” and keep going. A big productivity problem. Turning off “tap to click” did nothing for me. I’ve just now disabled “force click and haptic feedback”. Will report back if that helps or not. Seriously want to know why Apple made the trackpad so large.

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