Post originale di: Augustine ,
Hi Pinkie Apple Pie consider trying with another media, e.g. CD Audio disk or DVD Movie, etc. some possibility that is causing this behaviour, the lens cannot read well. You can try using the cd / dvd disk lens cleaner kit, e.g. https://www.philips.com.sg/c-p/SVC2330_10/lens-cleaner and hopefully after some cleaning it will work. else, you have to either dispute with the seller or try replacing the Lens mechanism.